Most Commonly Asked Questions

We have compiled some of our most commonly asked questions. If you are looking for more information on our services such as; payment plans, ring sizer's, 3D design and more please click here.

Lifetime warranty

All our jewelry is handcrafted with the top-quality materials and craftsmanship. That is why we are proud to offer you a lifetime warranty. We don’t have anything to worry about and neither should you!

So, what’s included?

Repairs on all defects produced during fabrication.
All our products, including custom design, jewelry makeovers and engagement apply to this warranty.

What’s not included?

We do not cover the loss of a center stone.
Our jewelry that has been altered by another jeweler.
Jewelry that has not been sent in for a maintenance checkup in over 2 years.
Repairs to damaged jewelry caused by wear and tear.

We reserve the right to inspect the jewelry and if we deem it has been damaged by wear and tear, has been altered by another jewelry or anything other then fabrication defects, we reserve the right to refuse the warranty. Please contact us at info@fineandflux.com

Cleaning and Maintenance

Think of fine jewelry like a car, every now and then it needs to be sent in for a checkup. Fine+Flux offer’s a lifetime warranty on craftsmanship, however we strongly suggest you send in your jewelry every 2 years for maintenance. This way we can verify all the prongs have not been damaged due to wear, re-polish and remove superficial scratches.

Maintenance services start at 300 This is very important for jewelry in high wear areas such as engagement rings or jewelry we wear daily.

To benefit from this service, you must provide proof of purchase and the jewelry must not have been altered by another jeweler. We do not cover shipping or duties for maintenance and cleaning orders.

Please contact us before sending in your jewelry at info@fineandflux.com

Exchange and Returns

All our jewelry is made to order, they are final sale and we do not accept returns, so please be sure of the piece you’re looking at before you purchase. To cancel an existing order it must be within 48 hours and we reserve the right to deduct labor and material fees already acquired during these 48hrs. We will be happy to answer any of your questions, if you have any hesitations about a piece!

For any jewelry repairs or defect, send them back and we will be happy to look them over, fees may apply if we deem that the defaults where not caused by craftsmanship.

For any questions please get in touch at info@fineandflux.com

Shipping

We cover the shipping on orders valued at 500 CA$ and more. All orders are shipped on business days, Monday to Friday, in regular mail. For rush deliveries, please contact us and we will try to do our best to crunch the delays. For express mail, a small additional charge may apply. We provide the tracking number with all orders.

We do not cover duties. We are not responsible for time delays caused by holidays, weather or being held at customs. We are not responsible for lost parcels.

For more information on your orders whereabouts contact us at info@fineandflux.com and we will be happy to help!

Time Delays

All our jewelry at Fine+Flux is made to measure, when ordering please keep in mind it may take 2-3 weeks before shipping on regular store items and for personalized jewelry or jewelry makeovers it may take 3-4 weeks. Of course, these time delays may vary depending on the time of year.

If you have a shorter time frame, let us know! We will always do our best to accommodate you whenever possible.